Business rates

Support for businesses affected by COVID-19

We understand that many of you are worried and might be confused about what help is available, how you access it and how you should conduct your day-to-day business going forward. 

The Chancellor has set out a package of measures to support businesses through this period of disruption caused by COVID-19. 

We are experiencing a high volume of calls re Business Rate Grants. Whilst this continues, please email questions to: 

There are also high numbers accessing our online application forms which is causing technical issues for some.

Grant Funding Schemes- Frequently Asked Questions (FAQ) 

This includes:

  • Small Business Grant Funding 

The Government is providing additional funding for Local Authorities to support small businesses that already pay little or no business rates because of small business rate relief (SBRR), rural rate relief (RRR) and tapered relief. 

A grant of £10,000 is available for all business as above with a rateable value up to and including £15,000 as of 11 March 2020. This one-off grant of £10,000 is to help businesses meet their ongoing business costs.

To receive the grant, please complete the small business online application form

  •  Retail, Hospitality and Leisure Grant Funding

Businesses in these sectors with a rateable value of up to and including £15,000, can apply for a grant of £10,000.

For businesses in these sectors with a rateable value over £15,000 and less than £51,000, a grant of £25,000 is available.

To receive the grant, please complete the retail, hospitality and leisure online application form.

Businesses in the retail, hospitality and leisure sectors in England will not have to pay business rates for the 2020-21 tax year. Find out more

  • Business Rates Holiday for Nurseries 

England only. Nurseries in England do not have to pay business rates for the 2020-2021 tax year. Find out more

  • Self-employment Income Support Scheme  

The Self-employment Income Support Scheme (SEISS) will support self-employed individuals (including members of partnerships) whose income has been negatively impacted by COVID-19. Find out more

  • Coronavirus Business Interruption Loan Scheme

UK-wide. This scheme will help businesses affected by coronavirus to access bank lending and overdrafts if they need to. For loans up to £5 million, the Government is providing a guarantee of 80% for each loan. Find out more

  •  Coronavirus Job Retention Scheme

UK-wide. Under the coronavirus Job Retention Scheme, all UK employers with a PAYE scheme will be able to access support to continue paying part of their employees' salary for those that would otherwise have been laid off during this crisis. Find out more

  •  Statutory Sick Pay Rebate 

UK-wide. The Government will bring forward legislation to allow small and medium-sized businesses to reclaim Statutory Sick Pay (SSP) paid for staff sickness absence due to coronavirus. Find out more

  • Support for Businesses Paying Tax 

UK-wide. All businesses and self employed people in financial distress, and with outstanding tax liabilities, may be eligible to receive support with their tax affairs through HMRC's Time to Pay service. Find out more

  • VAT Deferral 

UK-Wide. We will support businesses by deferring Valued Added Tax (VAT) payments for 3 months. Find out more

  • Income Tax Deferral for the Self-Employed 

UK-Wide. If you are self-employed, Income Tax payments due in July 2020 under the Self-Assessment system will be deferred to January 2021. Find out more 

  • Support for Businesses Paying Tax 

UK-Wide. All businesses and self- employed people in financial distress, and with outstanding tax liabilities, may be eligible to receive support with their tax affairs through HMRC's Time To Pay service.  Find out more 

  • Covid-19 Corporate Financing Facility 

UK-Wide. The new Covid-19 Corporate Financing Facility (CCFF) means that the Bank of England will buy short-term debt from larger companies. Find out more 

  • Deferral of Self-Assessment payment 

UK-wide. The Self-Assessment payment on account, this is ordinarily due to be paid to HMRC by 31 July 2020 may now be deferred until January 2021. Find out more 

  • Frequently asked questions

Here you can find a full list of FAQs provided by GOV.UK.

We are awaiting further guidance from the government on how these will be distributed and administered. As soon as we are able to, we will provide further updates on the situation. Please follow our Business Twitter channel and GOV.UK  webpages to be kept up to date with the latest developments.  

For full details of the government’s Budget 2020 policy paper

Business Rates – the commonly used term for non-domestic rates – are charged on most non-domestic premises, including most commercial properties such as shops, offices, pubs, warehouses and factories. If you use a building or part of a building for business, you will probably have to pay Business Rates.  The Council uses the rateable value provided by the Valuation Office Agency to calculate how much you should pay on behalf of Central Government.

All non domestic properties have a rateable value which is set by the Valuation Office Agency, and broadly represents the annual rent the property could be expected to achieve on the open market on a certain date.

Business Rates are calculated by multiplying the rateable value of the property by the national poundage (known as the multiplier), which is set by the government each year. To calculate your Business Rates go to Gov.UK.

Useful information

More information on Council services for businesses, please visit our business webpages.

Business Rates Local Discount Relief - In Summer 2017 Hart District Council launched the local scheme. For more information please visit the Local Discount Relief webpage.

Please note that you are now able to view your Business Rates Account online and look up the amount of your next instalment. Please click here if you wish to register for an online account.

Can I reduce my bill?

Depending on your circumstances, you may be eligible for Exemption from Business Rates or for Rates Relief. For further details visit the Gov.UK Guide to Business Rates. You can apply by using the forms below.

The Government has announced that it will provide Business Rates Retail Relief of up to £1000 to all occupied retail properties with a rateable value of £50,000 or less that are wholly or mainly being used as shops, restaurants, cafes and drinking establishments in each of the years 2014/15 and 2015/16.  This will finish on 31st March 2016.

Small Business Rates Relief 2017/18

If your rateable value does not exceed £15,000 and you only pay rates on one property or your other properties each have a rateable value which does not exceed £2,899, you may be entitled to Small Business Rates Relief.

For a property with a rateable value of not more than £12,000, the ratepayer may be entitled to receive 100% reduction in their rates bill.

Business rates appeals

Full details about Business Rates Appeals are available on the Gov.UK website.

You need to request an appeal form from the Valuation Office, this can be obtained from the Valuation Office Agency website.  Alternatively you can write to the VOA at 2nd Floor, Overline House, Central Station, Blechynden Terrace, Southampton, SO15  1GW.

Ways to pay business rates

The Business Rates financial year runs from 1st April to 31st March each year and are paid by 10 monthly instalments (April to January), due on the first of each month. Ways to Pay:

Direct Debit - Direct Debit is the easiest way to pay your bill, the payments are made automatically on the 1st of each month. You can phone us to set up your direct debit or download the Direct Debit form.

On-Line - through our online payment system.

You can also pay by phoning 01252 622122.

Freedom of Information

We receive a number of requests for information about business rates on commercial properties.  To help answer these requests we publish specific information.

Please note that we cleanse this information before publishing and remove the names of individuals, as this data is exempt.

NNDR Credits - We will no longer publish our business rate credits on our website, and exempt these requests under Section 31(1)(a) - Law enforcement. Disclosure of this information would be likely to prejudice the prevention or detection of crime.

How to contact Business Rates


Phone: 01252 622122

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