Covid-19 Health & wellbeing

Covid 19 Health & Wellbeing

From 14 Oct a new three-tier system of restrictions has been put into place in England, aimed at curbing the growing level of Coronavirus cases.  Depending on the level of alert, "medium", "high" or "very high" there may be restrictions on what you can or cannot do.

Hart is currently on tier one, at "medium" alert level. 

You can keep up-to-date on the alert level in your local area and what you can and cannot do by visiting the webpage and adding your postcode details.  For your convenience, here is also a comparison table of the three alert levels and corresponding restrictions.

NHS Track and Trace

Hart District Council is proud to host a mobile testing unit for COVID-19 within its staff car park. We have been supporting this as part of our contribution to ongoing work seeking to protect our residents for many months.

The mobile testing unit is on site at different times, based on national requirements, and is centrally run by Government. The Council is not involved in arranging appointments and only those with a QR code specifically for the Council car park unit should attend – please do not turn up without one.

More details can be found on the Government's getting tested webpage.

Coronavirus data    

To find out infection rates within Hart and how it compares to neighbouring authorities and nationally, residents can visit these sites:

Mental health

If you require urgent mental health support please read the Urgent Help section on this page.

We know it can be difficult not seeing family and friends and the coronavirus outbreak is impacting us all differently, so it is really important we take care of our wellbeing.

If you are experiencing stress, feelings of anxiety or low mood, you can use the NHS mental health and wellbeing advice website for self-assessment, audio guides and practical tools. Every Mind Matters also provides simple tips and advice to help you take care of your mental health and support someone else who may be struggling with their mental health.

The NHS is there to support your mental health during the coronavirus pandemic, as well as your physical health. If you are facing mental health issues or are concerned about the mental health of your child you can contact your GP. You can also self-refer to the local services listed below.

Local support:

Your local NHS talking therapy service is still open. Talking therapy is for anyone who is experiencing anxiety, low mood, stress and other common mental health problems.You can self-refer to an NHS Talking Therapy Service for telephone or online support. There are two services depending on which GP surgery you are registered with.  

  • Talk Plus (for patients registered with a GP surgery in Fleet, Crondall or Yateley). The service is not currently answering the phone, but if you are unable to get online you can leave a message and one of their friendly admin staff will give you a call back telephone 01252 533355. 

  • italk (for patients registered with a GP surgery in Hook, Hartley Wintney or Odiham) telephone 02380 383920. 

The Hart & Rushmoor Wellbeing Centre can provide support to all levels of mental health need, from mild/moderate depression and anxiety to patients with a serious mental illness diagnosis. All referrals will receive an assessment of need to help agree with the patient what support would be most beneficial. While the centre remains closed, support will be provided by phone, or online. Staff are available 9.30am – 5.00pm, Mon – Fri. Please telephone 01252 317481 or email

121 Youth Counselling is offering confidential Video Counselling Sessions for Hart Young People aged 11-25. Up to 6 free online video Counselling Sessions. Open to anyone 11- 25 years old who lives in Hart, goes to a school in the Hart District, or is registered with a Hart GP surgery. If you are interested in having Counselling then please either: visit the website and complete the referral form or telephone 01252 815652 and we can complete a referral form with you over the phone.

Headroom - Young People's Charity provides Specialist Anger Management Support services to young people and their parents, carers and supporters in Hart and Rushmoor - here to help those who are finding the current restrictions are leading to tensions and possibly angry outbursts at home. If you, or someone you know, are parenting, caring for, or living with a young person aged 11 to 25 years old that you can see are not managing their emotions well during these difficult days and you are concerned about, or feel threatened by their angry behaviour you can call for help and support. Headroom can help the young person directly via a phone or video call or support parents, carers and / or supporters. Referral is quick and easy. For more information and to access the service just email or telephone or text 07464 507974 requesting support and someone will respond within 24 hours to listen to your concerns and offer help.

Helplines and online:

Whether you are concerned about yourself or a loved one, these helplines and websites can offer advice and support. 

  • Samaritans: Confidential support for people experiencing feelings of distress or despair. Telephone 116 123 (free 24-hour helpline)

  • Childline: You can contact Childline about anything. Whatever your worry, it’s better out than in. Telephone 0800 1111 (free to call 24 hours a day) or login for a 1-2-1 counsellor online  chat.

  • Shout: text Shout to 85258. The UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

  • Silverline: open 24 hours, telephone 0800 4 70 80 90. The Silver Line is the only confidential, free helpline for older people across the UK open every day and night of the year.

  • Hampshire CAMHS: their website provides advice for children, young people and their parents or carers. 

  • Anxiety UK: Charity providing support if you have been diagnosed with an anxiety condition. Telephone 03444 775 774 (Monday to Friday, 9.30am to 10pm; Saturday to Sunday, 10am to 8pm)

  • Bipolar UK: A charity helping people living with manic depression or bipolar disorder.

  • CALM is the Campaign Against Living Miserably, for men aged 15 to 35.Telephone 0800 58 58 58 (daily, 5pm to midnight)

  • Men's Health Forum: Provides a range of guides on men's health including mental health

  • Mental Health Foundation: Provides information and support for anyone with mental health problems or learning disabilities.

  • Mind: Promotes the views and needs of people with mental health problems. Telephone 0300 123 3393 (Monday to Friday, 9am to 6pm)

  • OCD Action: Support for people with OCD. Includes information on treatment and online resources.

  • OCD UK: A charity run by people with OCD, for people with OCD. Includes facts, news and treatments. Telephone 0333 212 7890 (Monday to Friday, 9am to 5pm)

  • PAPYRUS: Young suicide prevention society. Telephone HOPELINEUK 0800 068 4141 (Monday to Friday, 10am to 10pm, and 2pm to 10pm on weekends and bank holidays)

  • Rethink Mental Illness: Support and advice for people living with mental illness. Telephone 0300 5000 927 (Monday to Friday, 9.30am to 4pm)

  • SANE: Emotional support, information and guidance for people affected by mental illness, their families and carers.
    Telephone SANEline: 0300 304 7000 (daily, 4.30pm to 10.30pm)

  • YoungMinds: Information on child and adolescent mental health. Services for parents and professionals. Parents' helpline telephone 0808 802 5544 (Monday to Friday, 9.30am to 4pm)

Further information about support can be found on our Mental Health and Wellbeing page.

Urgent and out of hours help:

If you believe that you are having a mental health crisis and need urgent mental health support:

  • If you have already been given a Crisis Line number from a health professional, please telephone it.

  • If you’re under the care of a mental health team and have a specific care plan that states who to contact when you need urgent care, follow this plan.

Children and young people

If you are aged 11-17 you can contact the Hampshire and Isle of Wight crisis line on freephone 0300 303 1590, Monday, Tuesday, Wednesday & Thursday 3pm - 8.30pm. 

You can also contact the NHS Mental Health Triage Service. Call 111 (24 hours a day, 7 days a week) or visit and speak to the NHS Mental Health Triage Service. The NHS 111 mental health triage service provides advice, support and guidance for anyone living in Hampshire and the Isle of Wight.

Alternatively you can telephone the Samaritans on 116 123 (free 24-hour helpline) or Childline telephone 0800 1111 (free to call 24 hours a day).

The young person’s Safe Haven in North East Hampshire and Farnham offers young people (aged 10-17) access to out of hours emotional and practical support with their mental health, providing them with the tools and techniques to enable them to be as safe as possible and make positive changes. Safe Haven NE Hants and Farnham is currently meeting virtually every Wednesday 5-8pm and Saturday 10am-1:30pm while suitable venues are secured. Phone 02380224224 or email Please note this service is not available to young people registered with a GP in Hartley Wintney, Hook or Odiham.


If you are an adult registered with a GP surgery in Yateley, Fleet or Crondall you can telephone the Mental Health Crisis Helpline 0800 915 4644. The Mental Health Crisis Helpline is a telephone service offering support to adults of all ages in Surrey and North East Hampshire who are experiencing a mental health crisis. Lines are open 24 hours, seven days a week. You don’t need to book an appointment. All calls are free of charge.

Anyone living in Hampshire can contact the NHS Mental Health Triage Service. Telephone 111 (24 hours a day, 7 days a week) or visit
The NHS 111 mental health triage service provides advice, support and guidance.

Safe Havens provide out of hours help and support to adults (aged 18 and over) and their carers who are experiencing a mental health crisis or emotional distress. Open every evening, including weekends and Bank Holidays (6pm – 11pm). Aldershot opens from 12.30pm on weekends and Bank Holidays. 

The Oasis mental health crisis support for adults can be contacted by telephone on 0800 772 0527 or text 07879 376 286 between 6.30pm – 9.30pm seven days a week. After making the initial contact, a member of staff will offer you a time slot when you can receive support. This may be via video conference, telephone or, if in crisis, then one-to-one at their location.

Alternatively you can telephone the Samaritans on 116 123 (free 24-hour helpline).

Telephone 999 if someone's life is at risk or you do not feel you can keep yourself or someone else safe.
A mental health emergency should be taken as seriously as a physical one. You will not be wasting anyone's time.

Physical health

The risk of the coronavirus being passed on to others outdoors is considered to be low as long as people maintain social distancing.

You can meet in groups of:

  • up to 2 households (your support bubble counts as one household), indoors or outdoors
  • up to 6 people from different households, outdoors

If you are staying at home, you can find free easy 10 minute work outs from Public Health England or other exercise videos to try at home
on the NHS Fitness Studio. Sport England also has good tips for keeping active at home.

Hart Country Parks

All country park, commons, SANGs (Suitable Alternative Natural Greenspace) and other green spaces, including Fleet Pond, are open.

Public parks and play areas

Hart does not own any public parks and play areas; these are operated by the individual parish councils. Please contact the relevant organisation for any questions relating to your local park.

Hart and Frogmore leisure centres

The leisure centres have reopened on Friday 31 July and the pool at Hart on Saturday 1 August following Government advice.
Keep checking your local centre’s website and social media pages for further updates:

GP services in Hart

Making an appointment

  • Since the impact of Covid-19 GP practices have moved to a total triage system. This means that all requests for consultations and advice are made via the phone or online through the practice website.
  • Each request will be passed to a clinican for assessment. You may find that you have your consultation by phone, by video link, or you may be asked to come to the surgery
  • Access to the surgery premises will only be if you have been asked to do so and there will be clear arrangements discussed with you as to how you can safely do this. Please do not visit your surgery unless you have been specifically asked to do so.

Attending your appointment

  • If you need to have a face-to-face appointment, you may be asked to attend a different surgery
  • There may be specific requirements you need to follow, such as staying in the car or wearing a face covering
  • Whilst you may have to go to a different surgery building to the one you are used to and you might see a doctor or nurse who you are not familiar with, your records will still be accessible securely to you and to them.

Repeat prescriptions

  • You may have already been contacted to collect paperwork and prescriptions; If you are able to, please continue to order online via your surgery's website or using the NHS App. You do not need to go to your surgery to register to do this.
  • If you cannot order your repeat prescription any other way, then you may deliver this through the outside surgery letterbox – this can be done without accessing their reception.

Further support

  • Do you have a condition that you can treat at home? If you do then please try to do this with advice from NHS online or your local pharmacist
  • Do you simply need general advice? If you do, please telephone111 or visit your surgery's website to access E-consult
  • If you think you may have COVID-19 DO NOT go to a GP surgery, pharmacy or hospital. Use the NHS111 Online service to find out what to do next: 
  • Please check your surgery's website and social media channels for regular updates


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