If you require urgent mental health support please read the Urgent Help section on this page.
We know it can be difficult not seeing family and friends and the coronavirus outbreak is impacting us all differently, so it is really important we take care of our wellbeing.
If you are experiencing stress, feelings of anxiety or low mood, you can use the NHS mental health and wellbeing advice website for self-assessment, audio guides and practical tools. Every Mind Matters also provides simple tips and advice to help you take care of your mental health.
The NHS is there to support your mental health during the coronavirus pandemic, as well as your physical health. If you are facing mental health issues or are concerned about the mental health of your child you can contact your GP. You can also self-refer to the local services listed below.
Your local NHS talking therapy service is still open. Talking therapy is for anyone who is experiencing anxiety, low mood, stress and other common mental health problems.You can self-refer to an NHS Talking Therapy Service for telephone or online support. There are two services depending on which GP surgery you are registered with.
Talk Plus (for patients registered with a GP surgery in Fleet, Crondall or Yateley). The service is not currently answering the phone, but if you are unable to get online you can leave a message and one of their friendly admin staff will give you a call back 01252 533355.
italk (for patients registered with a GP surgery in Hook, Hartley Wintney or Odiham) tel:02380 383920.
The Hart & Rushmoor Wellbeing Centre can provide support to all levels of mental health need, from mild/moderate depression and anxiety to patients with a serious mental illness diagnosis. All referrals will receive an assessment of need to help agree with the patient what support would be most beneficial. While the centre remains closed, support will be provided by phone, or online. Staff are available 9.30am – 5.00pm, Mon – Fri. Please contact 01252 317481, email@example.com or for more information visit https://www.andovermind.org.uk/.
121 Youth Counselling is offering confidential Video Counselling Sessions for Hart Young People aged 11-25. Up to 6 free online video Counselling Sessions. Open to anyone 11- 25 years old who lives in Hart, goes to a school in the Hart District, or is registered with a Hart GP surgery. If you are interested in having Counselling then please either: visit the website and complete the referral form or phone 01252 815652 and we can complete a referral form with you over the phone.
Headspace is a local organisation offering free Specialist Anger Management Support services to young people and their parents, carers and supporters in Hart and Rushmoor - here to help those who are finding the current restrictions are leading to tensions and possibly angry outbursts at home. If you, or someone you know, are parenting, caring for, or living with a young person aged 11 to 25 years old that you can see are not managing their emotions well during these difficult days and you are concerned about, or feel threatened by their angry behaviour you can call for help and support. Headspace can help the young person directly via a phone or video call or support parents, carers and / or supporters. Referral is quick and easy. For more information and to access the service just email firstname.lastname@example.org or call or text 07464 507974 requesting support and someone will respond within 24 hours to listen to your concerns and offer help.
Helplines and online:
Whether you are concerned about yourself or a loved one, these helplines and websites can offer advice and support.
Samaritans: Confidential support for people experiencing feelings of distress or despair. Phone: 116 123 (free 24-hour helpline)
Shout - text Shout to 85258. The UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.
Anxiety UK: Charity providing support if you have been diagnosed with an anxiety condition. Phone: 03444 775 774 (Monday to Friday, 9.30am to 10pm; Saturday to Sunday, 10am to 8pm)
Bipolar UK: A charity helping people living with manic depression or bipolar disorder.
CALM is the Campaign Against Living Miserably, for men aged 15 to 35. Phone: 0800 58 58 58 (daily, 5pm to midnight)
Men's Health Forum: 24/7 stress support for men by text, chat and email.
Mental Health Foundation: Provides information and support for anyone with mental health problems or learning disabilities.
Mind: Promotes the views and needs of people with mental health problems. Phone: 0300 123 3393 (Monday to Friday, 9am to 6pm)
OCD Action: Support for people with OCD. Includes information on treatment and online resources.
OCD UK: A charity run by people with OCD, for people with OCD. Includes facts, news and treatments. Phone: 0333 212 7890 (Monday to Friday, 9am to 5pm)
PAPYRUS: Young suicide prevention society. Phone: HOPELINEUK 0800 068 4141 (Monday to Friday, 10am to 10pm, and 2pm to 10pm on weekends and bank holidays)
Rethink Mental Illness: Support and advice for people living with mental illness. Phone: 0300 5000 927 (Monday to Friday, 9.30am to 4pm)
SANE: Emotional support, information and guidance for people affected by mental illness, their families and carers. SANEline: 0300 304 7000 (daily, 4.30pm to 10.30pm)
YoungMinds: Information on child and adolescent mental health. Services for parents and professionals. Parents' helpline 0808 802 5544 (Monday to Friday, 9.30am to 4pm)
Further information about support can be found on our Mental Health and Wellbeing page.
If you believe that you are having a mental health crisis and need urgent mental health support:
- If you have already been given a Crisis Line number from a health professional, please call it.
- If you’re under the care of a mental health team and have a specific care plan that states who to contact when you need urgent care, follow this plan.
Children and young people
If you are aged 11-17 you can contact the Hampshire and Isle of Wight crisis line for young people on freephone 0300 303 1590, Monday, Tuesday, Wednesday & Thursday 3pm - 8.30pm.
You can also contact the NHS Mental Health Triage Service. Call 111 (24 hours a day, 7 days a week) or visit www.111.nhs.uk and speak to the NHS Mental Health Triage Service. The NHS 111 mental health triage service provides advice, support and guidance, 24 hours a day, seven days a week, for anyone living in Hampshire and the Isle of Wight.
Alternatively you can call Samaritans 116 123 (free 24-hour helpline) or Childline 0800 1111 (free to call 24 hours a day).
If you are an adult registered with a GP surgery in Yateley, Fleet or Crondall you can call the Mental Health Crisis Helpline 0800 915 4644. The Mental Health Crisis Helpline is a telephone service offering support to adults of all ages in Surrey and North East Hampshire who are experiencing a mental health crisis. Lines are open 24 hours, seven days a week. You don’t need to book an appointment. All calls are free of charge.
Anyone living in Hampshire can contact the NHS Mental Health Triage Service. Call 111 (24 hours a day, 7 days a week) or visit www.111.nhs.uk. The NHS 111 mental health triage service provides advice, support and guidance, 24 hours a day, seven days a week.
Safe Havens provide out of hours help and support to adults (aged 18 and over) and their carers who are experiencing a mental health crisis or emotional distress. During the coronavirus outbreak, the Safe Havens in North East Hampshire and Surrey are open as usual: every evening, including weekends and bank holidays 6pm – 11pm (Aldershot opens from 12.30pm on weekends and bank holidays).
The Oasis mental health crisis support for adults can be contacted by phone 0800 772 0527 or text 07879 376 286 between 6.30 pm – 9.30 pm seven days a week. After making the initial contact a member of staff will offer you a timeslot where you can receive support. This may be via video conference, telephone or if in crisis then one to one at their location.
Alternatively you can call Samaritans 116 123 (free 24-hour helpline).
Call 999 if someone's life is at risk or you do not feel you can keep yourself or someone else safe. A mental health emergency should be taken as seriously as a physical one. You will not be wasting anyone's time.
Staying fit and healthy
From Wednesday 13 May 2020, the Government is encouraging people to take unlimited amounts of outdoor exercise. This includes sitting in your local park, driving to other destinations, or playing sports but only with members of your own household. Social distancing rules should still be applied at all times.
If you are staying at home, you can find free easy 10 minute work outs from Public Health England or other exercise videos to try at home on the NHS Fitness Studio. Sport England also has good tips for keeping active at home.
Please note the following guidance on Hart's open spaces:
All Hart Country Parks, Commons, SANGs (Suitable Alternative Natural Greenspace) and other green spaces, including Fleet Pond, are open.
Whilst the Government wants everyone to stay local and use open spaces near to their home, it does not necessarily seek to stop people driving to their local open space. Those who choose to drive must decide if that is appropriate within the context of the Government’s objective to avoid unnecessary travel. We will of course keep the situation under review and respond to any further clarification that the Government may offer.
We have, however, partially closed the internal grazing areas within the Elvetham Heath Nature Reserve – a designated Site of Importance for Nature Conservation (SINC). The wider nature reserve area, the pond, the surrounding open space and the cycle way remain open.
They are served by wide footpaths whereas within the internal grazing areas the footpaths are much narrower. With intensive use and to avoid others, visitors are stepping off the footpath onto wet ground and in doing so are damaging the protected areas. We are also concerned about the number of kissing gates people must negotiate. Not only are they areas where visitors are prone to congregate, but they are all being touched multiple times - ultimately elevating the risk of cross-contamination. It is not possible to create a circular footpath or a ‘one way’ system as our map shows.
We are, nevertheless, acutely conscious that areas of footpaths around Fleet Pond raise similar challenges, particularly adjacent to the railway line boundary. Unlike the internal grazing area at Elvetham Heath Nature Reserve, it is not possible to impose a simple closure solution and we are currently monitoring the position. Temporary signage will advise visitors to take an alternative route to avoid the narrow footpaths.
Public parks and play areas
Hart does not own any public parks and play areas; these are operated by the individual parish councils. Please contact the relevant organisation for any questions relating to your local park.
Hart and Frogmore leisure centres
Following Governmnent advice, these centres have been closed since 20 March. They are, however, offering online activity membership for £9.99 a month and there are free useful tips and home workouts available on their websites. https://www.everyoneactive.com/centre/hart-leisure-centre/
Look after your sleep
Good-quality sleep makes a big difference to how you feel mentally and physically, so it’s important to get enough. The Every Mind Matters sleep page provides practical advice on how to improve your sleep.
You can find more information about coronavirus at nhs.uk/coronavirus.
GP services in Hart
Statement from the NHS in Hampshire and the Isle of Wight
Over the last couple of weeks, you are likely to have noticed a marked difference in the way things are being done in general practice as we manage COVID-19. Thank you for adapting so quickly to these new ways of working.
To limit the spread of COVID-19, we have worked to reduce footfall through practices by using online consultation systems like e-consult, telephone appointments and video consultations to ensure we continue providing you with the care you need.
Our top priority is to keep our patients and staff safe whilst ensuring patients get the care they need.
COVID-19: Surgery plans and how this will affect you
The information below shows you how we plan to operate over the coming weeks:
Making an appointment
- GP practices have now moved to a total triage system. This means that all requests for appointments must be made via the phone or online through their websites
- Each request will be passed to a doctor for assessment. You may find that you are treated by phone, by video link, or you may asked to come to the surgery
- Access to the surgery premises will only be if you have been asked to do so and there will be clear arrangements discussed with you as to how you can safely do this. Please do not visit your surgery unless you have been specifically asked to do so.
Attending your appointment
- If you need to have a face to face appointment, you may be asked to attend a different surgery
- There may be specific requirements you need to follow, such as staying in the car
- Whilst you may have to go to a different surgery building to the one you are used to and you might see a doctor or nurse who you are not familiar with, your records will still be accessible securely to you and to them.
- You may have already been contacted to collect paperwork and prescriptions; If you are able to, please continue to order online via your surgery's website or using the NHS App. You do not need to go to your surgery to register to do this.
- If you cannot order your repeat prescription any other way, then you may deliver this through the outside surgery letterbox – this can be done without accessing their reception.
How can you help?
- Please be patient – our phone lines are very busy
- Do you have a condition that you can treat at home? If you do then please try to do this with advice from NHS online or your local pharmacist
- Do you simply need general advice? If you do, can you call 111 for this or visit your surgery's website to access E-consult
- If you think you may have COVID-19 DO NOT go to a GP surgery, pharmacy or hospital. Use the NHS111 Online service to find out what to do next: 111.nhs.uk/covid-19
- If you feel you need to see a doctor for non-COVID-19 symptoms then please call your surgery and they will discuss your needs
- Please help the receptionist by giving them as much information as possible and answer any questions they may have. This will help us prioritise calls and have the right clinician call you back.
- Have you nominated a pharmacy for the transmission of electronic prescriptions? This will prevent the need for either you or pharmacy staff from coming to the surgery. The nomination of a pharmacy can be done via your online app or speaking to your pharmacist or GP surgery directly.
- You can email your practice
- Please check your surgery's website and social media channels for regular updates
GP practices do anticipate some staff shortages due to isolation and sickness but, nevertheless, aim to continue to give you the best possible care at this difficult time. They appreciate your continued support.