We have joined forces with Hampshire County Council, alongside the county’s community and voluntary sector, to ensure vulnerable people are able to access the support they need.
How can I get help?
The helpline provides information and advice, as well as practical support to frail or vulnerable Hampshire residents.
The Coronavirus Hampshire Helpline – Hantshelp4vulnerable - can be contacted on 0333 370 4000.
The helpline is available Monday-Thursday, 9am-5pm, Fridays, 9am-4.30pm, and there is an anwerphone at weekends. It is for vulnerable people who do not have support from families, friends or their local community, and who need urgent assistance with practical issues.
Hart District Council, in partnership with Hart Voluntary Action, has created the Hart Response Hub—HRH. Its purpose is to ensure a coordinated response towards volunteer assistance to those in need during the current pandemic.
The Coronavirus Hampshire Helpline matches those requiring assistance with the most appropriate support network, which may be HRH.
HRH staff will assess the referrals from the Coronavirus Hampshire Helpline before allocating them to the respective town or parish volunteers.
What sort of help will I get?
The Hampshire helpline is for frail or vulnerable people who need urgent assistance with essential food or household supplies, collection of medication, or who are at risk of loneliness. Please discuss your requirements with our friendly advisors who will ensure you get the help you need.
We can provide an urgent food parcel, taking into consideration dietary requirements wherever possible.
Local Welfare Assistance Scheme (Hardship Fund)
In response to the COVID-19 pandemic Hart District Council has launched a Local Welfare Provision Hardship service which is a financial assistance scheme to help people who are in a crisis or emergency situation and where low level financial assistance would help prevent the crisis or emergency from escalating.
It is important to note that our Local Welfare Provision Hardship grants are limited to the funding that we receive from the Government. There is no statutory right to a grant and all awards are discretionary. We consider each application based on the circumstances of each applicant.
If people need help with food, we may be able to provide a voucher for a food parcel from a local foodbank. It is unlikely cash awards will be given direct to applicants and payments will be in the form of electronic gift vouchers or payments direct to suppliers.
Who can apply?
To apply for Local Welfare Provision a resident must be at least 18 years old and
Be a current resident of Hart District, or have been housed out of the area by Hart’s Housing Services team within the past six months
Not have savings that can be relied upon to meet your needs
Not be excluded from applying for public funds on the basis of immigration status
Not have received a Local Welfare Provision award in the past three weeks, unless they can demonstrate significant exceptional need
Not have been refused a Local Welfare Provision award for the same need in the past two weeks, unless they can demonstrate exceptional circumstances
Be without sufficient resources which would in turn cause serious risk to your own, or your family’s health or safety or well-being
Not be eligible to receive or have received assistance for the requested funding or support from other public funds
They need essential help with an emergency (e.g. illness/emergency travel costs)
Residents may need to provide documents to support their application. This would include items such as identification, proof of address, proof of savings, income and any benefits received. We are likely to need this information for all the adults within the household.
How to apply
Applications should be by email at email@example.com or if this isn’t possible then by phone on 01252 774238. The email address and phone line are monitored five days a week, excluding Public Holidays, between 9am and 4.30pm. Outside of these hours a message can be left and a response will be given next working day.
Volunteering in Hart
Hart District Council, Hart Voluntary Action and Hampshire County Council are working together to co-ordinate efforts across our area to organise volunteers for those who need help. Thank you to the thousands of amazing people who have volunteered to support the local efforts through community organisations and pop-up groups throughout the District. Hart Voluntary Action continues to oversee around 500 volunteer/resident matches and maintains a waiting list of volunteers who would like to be matched.
Emergency Response Community Grant
Hart District Council, in collaboration with Hampshire County Council, launched a new grant scheme in April for those providing community support during the coronavirus pandemic.
Now that most residents’ practical needs for support are being met, the remaining grant funds will be focused on supporting groups affected by COVID-19 to re-start their activity. For example, funding could support installation of new screens or equipment, purchase essential items such as PPE and hygiene products, or other support to mitigate the impact of social distancing requirements e.g. additional venue costs incurred.
Existing voluntary and community groups can all apply for a grant of up to £300.
Please email firstname.lastname@example.org with details before submitting your application to ensure you meet the criteria.
Who can apply?
Voluntary groups/not-for-profit organisations/incorporated clubs and societies
What can I apply for?
Maximum grant of £300
Grants will focus on restarting face-to-face activity safely to cover additional costs over and above the usual running costs to deliver an activity. Please do contact email@example.com if you are not sure whether your activity will be suitable.
What information must be provided?
A fully completed, signed and dated application form.
What conditions must be satisfied?
Discuss any application for funding with the Grant Administration team prior to completing the form. Please email firstname.lastname@example.org and someone will get back to you.
The grant is solely for work involved in supporting the community through the COVID-19 outbreak not furthering the work of an organisation.
You must retain all receipts – we will follow up with all grant award holders to understand how the grant has been spent and the impact.
You will be asked to provide a copy of your updated risk assessment for the activity you are requesting a grant for. If you need assistance with this, ask the Grant Administration Team. Information and guidance on managing additional risk due to Coronavirus can be found on the Hart Voluntary Action website.
County Councillor grants
Each county councillor has a total of £10,000 for use in their division, and grants are available from £100. Funding can be applied for to help local groups and projects through the Coronavirus outbreak. Further information can be found on the Hampshire County Council website.
Coronavirus - Grants online
The Grants Online webpage lists national, regional and county level funding programmes to assist local organisations in responding to the challenges of the coronavirus pandemic.
It is vital that if you are giving, or receiving help, you take precautions to ensure your safety and those of others. We urge all volunteers to adhere to Government’s guidance on how to volunteer safely. Hart Voluntary Action will also be able to provide information and support.
If you are receiving help, you should follow the Government’s social distancing and hygiene guidance. Do not let anyone into your home, unless you have confirmation that they are a registered professional or representative of a recognised Voluntary / Community sector organisation. Be cautious and curious and ask volunteers for proof of ID.
You can keep up to date with the latest Government coronavirua guidance
If you’re worried you have coronavirus, follow the NHS cornavirus advice
Information and guidance for voluntary and community groups on managing additional risk due to Coronavirus can be found on the Hart Voluntary Action website.
Domestic abuse support service
In response to changing behaviours and routines, Hampshire domestic abuse support services have adapted the way they deliver support so they are as accessible as possible through telephone, direct messaging and email. As well as the Hampshire Domestic Abuse Advice line extending the hours when calls are answered, Aurora New Dawn have set up a 24/7 helpline for victims across Hampshire.
Some face-to-face work is still done where this is essential, for example facilitating access to a refuge. There is capacity within the refuges and the Government have made it clear that people can leave their homes to enable them to travel to a refuge.
Safer North Hampshire has many helpful tips, including those on safety planning - thinking through different scenarios for how a domestic incident may begin, so that those involved can be prepared and able to react in the best way.
We would like to draw attention to the range of online key information, help and advice below.
Local support services:
- Aurora New Dawn 24 hour helpline: 02394 216816
- Victim Care Service: 0808 1781641 Monday – Friday 9am – 5pm (0808 1689111 outside these hours)
- Nepali Domestic and Sexual Abuse Service: 07741 261387
- You Trust (support with target hardening and their health advocacy project): 0800 9169878
- Hart Housing Team: 01252 774420
- Stop Domestic Abuse (Hampshire): 0330 0165112; email email@example.com Monday – Thursday 9.30am – 5.30pm and Friday 9.30am – 5pm (24 hr service to enable access to refuge accommodation)
- Hampton Trust (perpetrator interventions): 02380 009898; www.hamptontrust.org.uk Monday – Friday 9am – 5pm with service available until 8pm on Tuesdays and Thursday)
- Hart District Council housing options: 01252 774420; www.hart.gov.uk
- Citizens Advice Hart: 03444 111 306; www.citizensadvicehart.org.uk
National domestic abuse helplines and websites:
- 24-hour domestic abuse helpline (female victims): 0808 2000247; www.nationaldahelpline.org.uk
- Male advice line: 0808 8010327; www.mensadviceline.org.uk
- Mankind initiative: 01823 334244; www.mankind.org.uk
- National LGBT+ domestic abuse helpline: 0800 9995428; www.galop.org.uk
- Respect national helpline (perpetrator help): 0808 8024040; www.respect.uk.net
Further guidance can be found on the Government website https://www.gov.uk/government/publications/coronavirus-covid-19-and-domestic-abuse
Please be aware that across the Country recently there has been a new trend in fraud related to Coronavirus, or COVID-19.
Scams include online shopping through selling bogus goods or services & phishing emails attempting to trick people into opening malicious attachments to gain personal information. The advice is simple, if you need support please contact the Council in the first instance and we can direct you.
If you think you have been the victim of a scam, then speak to your bank immediately and report any fraud to Action Fraud (www.actionfraud.police.uk) on 0300 123 2040.
You can get further information on dealing with scams and fraud by calling the Citizens Advice Consumer helpline telephone number via 0808 223 1133. (www.citizensadvice.org.uk/consumer/get-more-help/if-you-need-more-help-about-a-consumer-issue/)
If you witness scammers in your area, or have any concerns, you should contact Hampshire County Council’s trading standards department (www.hants.gov.uk/business/tradingstandards)