Covid-19 Supporting our residents

Hampshire helpline

We have joined forces with Hampshire County Council, alongside the county’s community and voluntary sector, to ensure vulnerable people are able to access the support they need during the coming weeks.

How can I get help?

A new helpline is now available to provide information and advice, as well as practical support to frail or vulnerable Hampshire residents.

The Coronavirus Hampshire Helpline – Hantshelp4vulnerable - can be contacted on 0333 370 4000.

The helpline is available seven days a week, from 9am-5pm, and is for vulnerable people who do not have support from families, friends or their local community, and who need urgent assistance with practical issues

In addition to the above, the Government has also identified some people who are ‘extremely vulnerable’ to getting seriously ill from Coronavirus because of an underlying health condition such as COPD, certain cancers and auto-immune conditions, and pregnant women with underlying health conditions.

Those in this group will have been contacted by the NHS to request that they should not leave home for at least 12 weeks, and have been advised that if they do not have friends, family or neighbours who can provide support, they can register for help to access food, medicine and social contact via  

What sort of help will I get?

The Hampshire helpline is for frail or vulnerable people who need urgent assistance with essential food or household supplies, collection of medication, or who are at risk of loneliness. Please discuss your requirements with our friendly advisors who will ensure you get the help you need.

We can provide an urgent food parcel, taking into consideration dietary requirements wherever possible.

Local Welfare Assistance Scheme (Hardship Fund)

In response to the COVID-19 pandemic Hart District Council has launched a Local Welfare Provision Hardship service which is a financial assistance scheme to help people who are in a crisis or emergency situation and where low level financial assistance would help prevent the crisis or emergency from escalating.

It is important to note that our Local Welfare Provision Hardship grants are limited to the funding that we receive from the Government. There is no statutory right to a grant and all awards are discretionary. We consider each application based on the circumstances of each applicant.

If people need help with food, we may be able to provide a voucher for a food parcel from a local foodbank. It is unlikely cash awards will be given direct to applicants and payments will be in the form of electronic gift vouchers or payments direct to suppliers.

Who can apply?

To apply for Local Welfare Provision a resident must be at least 18 years old and

  • Be a current resident of Hart District, or have been housed out of the area by Hart’s Housing Services team within the past six months

  • Not have savings that can be relied upon to meet your needs

  • Not be excluded from applying for public funds on the basis of immigration status

  • Not have received a Local Welfare Provision award in the past three weeks, unless they can demonstrate significant exceptional need

  • Not have been refused a Local Welfare Provision award for the same need in the past two weeks, unless they can demonstrate exceptional circumstances

  • Be without sufficient resources which would in turn cause serious risk to your own, or your family’s health or safety or well-being

  • Not be eligible to receive or have received assistance for the requested funding or support from other public funds


  • They need essential help with an emergency (e.g. illness/emergency travel costs) 

Residents may need to provide documents to support their application. This would include items such as identification, proof of address, proof of savings, income and any benefits received. We are likely to need this information for all the adults within the household.

How to apply

Applications should be by email at or if this isn’t possible then by phone on 01252 774110. The email address and phone line are monitored five days a week, excluding Public Holidays, between 9am and 4.30pm. Outside of these hours a message can be left and a response will be given next working day.

Domestic abuse support service

In response to changing behaviours and routines, Hampshire domestic abuse support services have adapted the way they deliver support so they are as accessible as possible through telephone, direct messaging and email. As well as the Hampshire Domestic Abuse Advice line extending the hours when calls are answered, Aurora New Dawn have set up a 24/7 helpline for victims across Hampshire.

Some face-to-face work is still done where this is essential, for example facilitating access to a refuge. There is capacity within the refuges and the Government have made it clear that people can leave their homes to enable them to travel to a refuge. 

Safer North Hampshire has many helpful tips, including those on safety planning - thinking through different scenarios for how a domestic incident may begin, so that those involved can be prepared and able to react in the best way. 

We would like to draw attention to the range of online key information, help and advice below.  

Local support services: 

  • Aurora New Dawn 24 hour helpline: 02394 216816
  • Victim Care Service: 0808 1781641 Monday – Friday 9am – 5pm (0808 1689111 outside these hours)
  • Nepali Domestic and Sexual Abuse Service: 07741 261387
  • You Trust (support with target hardening and their health advocacy project): 0800 9169878
  • Hart Housing Team: 01252 774420
  • Stop Domestic Abuse (Hampshire): 0330 0165112; email  Monday – Thursday 9.30am – 5.30pm and Friday 9.30am – 5pm (24 hr service to enable access to refuge accommodation)
  • Hampton Trust (perpetrator interventions): 02380 009898;  Monday – Friday 9am – 5pm with service available until 8pm on Tuesdays and Thursday)
  • Hart District Council housing options: 01252 774420; 
  • Citizens Advice Hart: 03444 111 306; 

 National domestic abuse helplines and websites: 

Further guidance can be found on the Government website


Please be aware that across the Country recently there has been a new trend in fraud related to Coronavirus, or COVID-19. 

Scams include online shopping through selling bogus goods or services & phishing emails attempting to trick people into opening malicious attachments to gain personal information. The advice is simple, if you need support please contact the Council in the first instance and we can direct you.

If you think you have been the victim of a scam, then speak to your bank immediately and report any fraud to Action Fraud ( on 0300 123 2040.

You can get further information on dealing with scams and fraud by calling the Citizens Advice Consumer helpline telephone number via 0808 223 1133. (

If you witness scammers in your area, or have any concerns, you should contact Hampshire County Council’s trading standards department (

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