General enquiries
Please use our form to contact us about general enquiries, ask a question or report a problem.
Contact us about general enquiries
Customer services team
enquiries@hart.gov.uk
01252 622122
Monday to Thursday 8.30am to 5pm
Friday 8.30am to 4.30pm
Christmas and New Year opening times
Here's when we will be open over the festive period.
- Tuesday 23 December: 8.30am – 5pm
- Wednesday 24 December: Closed
- Thursday 25 December: Closed
- Friday 26 December: Closed
- Monday 29 December: 10am - 4pm
- Tuesday 30 December: 10am - 4pm
- Wednesday 31 December: 10am - 4pm
- Thursday 1 January 2026: Closed
- Friday 2 January: 8.30am - 4.30pm
- Monday 5 January: 8.30am - 5pm
Report an issue
If you spot something that needs fixing, such as fly-tipping, graffiti or broken glass, you can report via:
FixMyStreet
If you need to contact us and cannot wait until the next working day, you can call our out of hours number on 01252 774477.
Hampshire Police deal with any emergencies on the highway. You can contact them by calling 101.
Council services and departments
Anti social behaviour and Community Safety
communitysafety@hart.gov.uk
01252 774476
Building Control including Building Regulations
buildingcontrol@hart.gov.uk
01252 398715
Council Tax
hart.counciltax@secure.capita.co.uk
01252 622122
Countryside
To report any emergencies with our Highland cattle call 07790 973340
For other Countryside related matters email countryside@hart.gov.uk
Dogs service
To arrange a collection of a stray dog: 03444 828320
To reclaim a lost dog: 03444 828300
Drainage and flooding
drainage@hart.gov.uk
01252 774421
Elections
elections@hart.gov.uk
01252 774073
Environmental Health
eh@hart.gov.uk
01252 774421
Housing, housing register and helping the homeless
housing@hart.gov.uk
01252 774420
Our duty officer for homelessness can be reached on 01252 774239 (office hours only)
Licensing including taxis, food and entertainment licences
hartlicensing@basingstoke.gov.uk
01252 622122
Local Land Charges
locallandcharges@hart.gov.uk
01252 774133
Parking and parking enforcement
parking@hart.gov.uk
01252 625990
For Penalty Charge Notice payments: 01252 625991
Planning applications
planningadmin@hart.gov.uk
01252 774419
Press and communications
communications@hart.gov.uk
01252 774460
Street cleaning and fly-tipping
enquiries@hart.gov.uk
01252 622122
Trees
For Tree Preservation Orders and trees in Conservation Areas: trees@hart.gov.uk
For council-owned trees, report via: https://hart.fixmystreet.com
01252 774419
Waste and recycling including grass and glass collections
waste@basingstoke.gov.uk
01252 622122
You should report a missed bin using our missed bin reporting form
