Our current vacancies

Business Support Apprentice

Please note that our vacancies may close earlier than their advertised closing date should a high volume of suitable applications be received. We therefore encourage interested candidates to submit their application at the earliest opportunity.

Business Support Apprentice

Salary: £25,219- £25,614
Grade: A
Job reference:HR26/a
Hours per week: 37
Location: Fleet, Hampshire
Type: Apprenticeship – Business Administrator (Level 3) - Fixed term contract for 1 Year 9 Months
Closing date: noon, 12 October 2026
Interview date: Week commencing 19 October 2026

The job

An opportunity has arisen in the Customer Service Team with Corporate Services for a Business Support Apprentice, Main Reception. The successful applicant will work as part of a team ensuring that all customers are provided with a first class, professional, understanding service and to assist with and answer any queries. You will also provide general clerical and administrative support to the Customer Support Team as required.

The successful applicant will be part of a team of eight supporting Main Reception and Facilities.

The applicant

The key responsibilities for the role of Business Support Apprentice are as follows:

To provide general business/administrative support to the Customer Service Team and the Facilities Team including document management (filing, scanning, copying), being the first point of contact on the phones and monitoring various email inboxes
As an apprentice you will spend approximately one day per week working towards your qualification or taking part in training and development activities. It is required that you commit to the formal training as well as the on-the-job aspects
To provide efficient and effective customer service to all customers who are contacting the Council by a personal visit to reception and customer access points, e-mail, in writing or by telephone
To provide a ‘triage’ first contact service for customers and help them interact with local authority services, on-site partners and third-party providers where appropriate
To maintain and update databases (internal and external) and other information systems as required
Raising Purchase Orders, Invoices and GRNs
To open, and scan post to relevant members of the council
To undertake other duties such as the line Manager determines, commensurate with the grade, including special projects
To provide high levels of customer service for our residents, staff, managers and external partners, so that they are made to feel warm, welcome, wanted and cared for
To book and conduct customer appointments regarding Revenues and Benefits enquiries where customers need assistance, liaising with Capita’s team and Citizens Advice where necessary
To prepare and issue visitor badges for meetings with local authority officers and on site partners
To meet the requirements of the customer satisfaction process by promoting the completion of surveys and following agreed procedure
To receive occasional post and deliveries on reception
To promote self-service and channel shift in line with the digital strategy, supporting customers with self-service facilities, web-based and physical
To work towards meeting performance targets and quality assurance requirements for the Customer Support Team
To co-operate with the implementation of new services/processes into the team and help ensure that all arrangements, systems and resources are in place to enable services to be delivered in a customer focussed and business-like way
To ensure all forms, literature and information sheets are kept replenished and tidy. Undertake regular liaison with services to ensure all publications are up to date and the most recent publications

Interviews are scheduled to be held on site at Hart District Council Offices.

Business Support Apprentice job description

For further information regarding the post, please contact Susan Morris, Customer Services Supervisor on susan.morris@Hart.gov.uk.

Please apply by clicking on this link Business Support Apprentice – Find an apprenticeship – GOV.UK

Recently closed vacancies

People & OD Assistant

Salary: £27,709 to £30,515
Grade: D
Job reference: HR26/16
Hours per week:37
Location: Fleet, Hampshire
Type: Fixed term to 31 March 2028
Closing date: noon, 30 September 2026
Interview date: TBC

People & OD Assistant job description

Equal opportunities, employment policies and volunteering

Hart District Council is an equal opportunities employer. View the Employment Application privacy notice that will apply if you are taken forward to the interview stage. Read our corporate policies for more information about our working practices and policies. You can also find out more about working in local government and career opportunities for young people

We are committed to supporting and developing all our staff. We strive to create a culture that is inclusive, innovative, and enjoyable. We support our staff in maintaining a good work/life balance.

We support Hart Voluntary Action which promotes and supports the development of volunteering. They have a range of volunteering opportunities available in the Hart District. For more information please visit the HVA website.