Customer Services: privacy
Service area covered by this privacy notice
Customer Services
Purpose of the processing
Customer data is collected from telephone calls, webforms and e-mails and forwarded to services. Feedback and complaints are forwarded to the relevant team to investigate and respond to the customer. Customers may be contacted to provide feedback on the service they have received.
Lawful basis for processing personal data
- public task
- legal obligation
- legitimate interests
Categories of personal data being processed
- name
- address
- e-mail address
- telephone number
- voice recording
- vehicle registration number
- financial information
Special categories of personal data being processed (if appropriate)
- ethnicity (as a consequence of recording salutation and names)
Conditions for processing special categories of personal data
- substantial public interest
Who the data might be shared with
- Basingstoke and Deane Borough Council Contact Centre
- Capita Reception
- relevant staff
- councillors