Revenues and Benefits: privacy

Service area covered by this privacy notice

Revenues and Benefits

Purpose of the processing

The Council uses your personal data to:

  • bill, collect and recover Council Tax and Business Rates. This includes managing resident contact, including queries and to facilitate debt recovery and prosecutions for non-payment
  • mobile phone numbers and e-mail addresses may be processed to send payment reminders
  • process housing benefit applications
  • ongoing monthly supply of property level Council Tax data to the Office for National Statistics for its use regarding its statutory functions in accordance with the Statistics and Registration Service Act 2007 (this is a new purpose, as from 13/02/2021, as set out in law)
  • to process business grant claims and support schemes and identify fraud and corruption
  • to provide financial support to those individuals identified as eligible by the Council for the ‘Household Support Fund’
  • we participate in the Cabinet Office's National Fraud Initiative (NFI): a data matching exercise to assist in the prevention and detection of fraud

Lawful basis for processing personal data

  • legal obligation
  • public task
  • contract
  • legitimate interests

Categories of personal data being processed

  • name
  • address
  • e-mail address
  • telephone number
  • date of birth
  • NI number
  • financial and banking information
  • occupancy status
  • occupancy dates
  • employment and benefit details
  • income and expenditure details
  • details of third parties authorised to act on behalf of residents
  • family composition
  • preferred language
  • marital status
  • primary benefit information
  • other benefit
  • verification and claim details
  • care details
  • other income details
  • property and capital details
  • personal or occupational pension details
  • business type
  • rateable value
  • debt recovery information
  • legal information
  • statutory returns
  • information on any custody, residential care or hospital stays
  • unique taxpayer reference
  • business name
  • business address
  • company registration
  • VAT number
  • supporting information
  • proof of trading documents
  • IP address
  • application reference number, date application received, outcome of application and reason for decision-making, payment fraud or error, money recovered and subsequent fraud and error reporting
  • criminal offence data
  • call recording

Special categories of personal data being processed (if appropriate)

  • health information (mental or physical)
  • ethnic origin (including Nationality, residency, immigration and sponsorship details)
  • sexual life or sexual orientation
  • disability details

Conditions for processing special categories of personal data

  • substantial public interest
  • employment, social security and social protection (if authorised by law)
  • archiving, research and statistics

Who the data might be shared with

  • Experian Limited
  • Capita
  • DWP
  • HMRC
  • relevant staff
  • TelSolutions
  • Central Client team
  • government departments and agencies (for example, Department for Business, Energy and Industrial Strategy)
  • the National Fraud Initiative
  • debt recovery agencies
  • solicitors
  • employers
  • Ombudsman
  • Amazon Web Services
  • Citizens Advice Hart
  • Office for National Statistics
  • Valuation Office Agency
  • other local authorities
  • Action Fraud
  • National Anti-Fraud Network
  • credit reference agencies
  • courts
  • Evouchers (the business name of Wonde)
  • Internal Audit