How do we protect your information?

We’ll do what we can to make sure we hold records about you in a secure way, and we’ll only make them available to those who have a right to see them. Examples of security measures include:

• encryption, meaning that information is hidden so that it cannot be read without special knowledge such as a password
• pseudonymisation, meaning that we’ll use a different reference number or code so we can hide parts of your personal information from view. This means that someone outside of the Council could work on your information for us without ever knowing it was you
• controlling access to systems and networks, for example by using password protection and secure firewalls. This allows us to stop people who are not allowed to view your personal information from getting access to it
• regular testing of our technology and ways of working, including keeping up to date on the latest security updates
• training for our staff allows us to make them aware of how to handle information and how to report when something goes wrong