Help paying your bills

The Warm Home Discount of £150 is available to millions of households in the UK. It requires suppliers with more than 50,000 customers to help vulnerable people pay for their energy over winter.

More people should qualify in winter 2025/26

The qualifying date for automatic eligibility is Sunday, 24 August 2025. If not automatically matched, households will receive a letter later in the year or must contact the helpline by January 2026 on 0800 030 9322.

Eligibility includes those receiving one of the following means-tested benefits:

• Housing Benefit
• income-related Employment and Support Allowance (ESA)
• income-based Jobseeker’s Allowance (JSA)
• Income Support
• Pension Credit (Guarantee Credit and Savings Credit)
• Universal Credit

Remember, someone might not be named on their electricity bill if they have recently moved house and changed supplier. Having the eligible person named on the electricity bill will help make sure households receive the £150 discount automatically.

How and when will I get the £150?

How you get the discount depends on how you pay for your electricity. However, you pay, the £150 will almost always be a discount on your bill, not a cash payment.

• If you're on a standard credit or smart prepayment meter: you should get an automatic one-off £150 discount on your electricity bill. You should have received a letter confirming your discount.
• If you're on a traditional prepayment meter: you should be sent a top-up voucher, by post, email or text, though some may receive a cheque. You have 90 days to redeem the voucher, but your supplier can reissue it if you lose it, or it expires.