How we work with landlords

Landlords and tenants can make a complaint if they are unhappy with the service from a letting or management agent.

You have two options if you want to make a complaint about a letting or managing agent:

• contact the Property Redress Scheme
• contact the Property Ombudsman

By law, letting or managing agents must join an approved scheme. If they don’t, they can be fined up to £5,000.

Read the Government’s redress schemes guidance webpage for further information about the schemes.